I had serious issues after hiring TMI Certified. This site shares my experience, other's reviews & how to file a complaint
My personal experience
My Experience With TMI Certified (operated by Maxwell Tufts)
I’m a homeowner in Calgary, Alberta. After a hailstorm in August 2024, I hired TMI Certified, operated by Maxwell Tufts and Graham Tufts, to complete roofing, siding, eavestrough, and window repairs. I paid a 50% deposit upfront based on assurances of timely, professional service.
After the vinyl siding work was completed by a subcontractor, I paid the remaining balance in full, including advance payment for the remaining work (eavestrough and window repair).
Shortly afterward, I was contacted directly by the subcontractor, who informed me they had not been paid by TMI Certified, despite my having paid the company in full. The subcontractor indicated that, due to non-payment, they have placed a lien on my property.
Since then, TMI Certified has not responded to multiple attempts by both me and the subcontractor to resolve the matter.
While researching next steps, I discovered that TMI Certified was not licensed as a prepaid contractor in Alberta at the time I signed the contract and paid a deposit. Under Alberta law, contractors who accept deposits over $1,000 or contracts over $500 before beginning work must be licensed and bonded under the Consumer Protection Act. This licensing protects homeowners by ensuring financial accountability. Had I been aware of this at the time, I would have reconsidered the agreement.
Since then, I’ve come across other public reviews and online posts describing similar issues involving unpaid contractors and incomplete work.
This website was created to document my personal experience, help others who may be dealing with the same business, and provide resources for reporting concerns. Based on what I’ve learned, this business has operated under multiple names, including TMI Certified and Tufts Management Inc.
I encourage others to do their own research, share their stories if they’ve had a similar experience, and contact the appropriate authorities or consumer protection agencies. Scroll down for guidance on how to file a complaint in to various agencies.
Who is TMI Certified?
TMI Certified operated by Maxwell Tufts
Who is TMI Certified?
TMI Certified is a business operated by Maxwell Tufts, along with Graham Tufts. The company promotes property management and contracting services through platforms such as Kijiji, Instagram, Facebook, and their website, www.tmicertified.com.
Based on my experience and public information shared in online reviews, multiple individuals have alleged that TMI Certified accepted deposits or full payments for contracting work, then failed to complete the projects or compensate subcontractors involved.
According to publicly available information, this business has operated under various names, including Tufts Management Inc., and has advertised services in cities such as Calgary, Medicine Hat, Saskatoon, and Toronto.
The following links provide more background, including online profiles and public feedback from others who have interacted with TMI Certified:
- TMI Certified Inc. – Website
- TMI Certified – Facebook Page
- TMI Certified – LinkedIn
- Tufts Management Inc. – Reviews
Online Reviews of TMI Certified / Tufts Management Inc.
Online Reviews of TMI Certified / Tufts Management Inc.
Have you had a bad experience with TMI Certified?
If you’ve had a negative experience or believe you were misled by TMI Certified, Tufts Management Inc., or Maxwell Tufts, you’re not alone. This page outlines the steps you can take to report your experience to the appropriate authorities and help promote transparency and consumer protection.
Disclaimer:
The information provided on this page is intended solely for public awareness and educational purposes. The steps outlined for filing complaints and the relevant sections of legislation are for informational purposes only and should not be construed as an implication that TMI Certified, Tufts Management Inc., or Maxwell Tufts have violated any laws or regulations. Each individual’s experience may vary, and the decision to file a complaint is at the sole discretion of the person reporting, based on their own experiences and judgment.
All individuals and businesses are presumed innocent unless proven otherwise in a court of law.
1. Report to the RCMP Commercial Crime Unit or Your Local Police Fraud Department
If you believe you’ve lost money or were misled during a transaction involving TMI Certified or Maxwell Tufts, consider filing a report with your local police and requesting that the matter be referred to the RCMP or Police Commercial Crime Unit.
📌 What to include:
- Contracts, payment receipts, and bank transaction records
- Email or text communications
- Any documentation showing incomplete or unfulfilled work
📚 Relevant Criminal Code Sections (for reference when reporting):
- Section 380 – Fraud
- Section 322 – Theft
- Section 336 – Criminal Breach of Trust
🔗Links:
City of Calgary - Report a Crime
2. Report to the Canada Revenue Agency (CRA)
If you believe there may be concerns around unreported income, improper tax collection, or unpaid GST/HST involving TMI Certified, you may report this anonymously to the CRA.
📚 Relevant Legislation:
- Income Tax Act – Section 239(1)
- Excise Tax Act – Section 327(1)
🛠️ What to Do:
You can anonymously report suspected tax evasion to the CRA through the Informant Leads Program.
🔗 Submit a Tax Evasion Lead to CRA
Include as much detail as possible:
- Business names (TMI Certified, Tufts Management Inc.), CRA Business number (796706356RC0001 ) , GST/HST Number (796706356RT0001), Incorporation Number (1526623-8)
- Names of individuals involved (Maxwell Tufts, Graham Tufts)
- Any invoices, contracts, payment records, or proof of services not rendered
- Locations where business was conducted (e.g., Calgary, Medicine Hat, Saskatoon, Toronto)
3. Report to Your Provincial Consumer Protection Agency
If you feel you were misled, charged unfairly, or left with uncompleted work, you may file a complaint with your province’s consumer protection authority. In Alberta, contractors who take deposits must be licensed and bonded.
Key Alberta Laws:
- Consumer Protection Act – Section 6: Unfair Practices
- Prepaid Contractors Licensing Regulation
- Section 157 – Offences and Penalties
⚠️ Note: According to public records, TMI Certified was not listed as a licensed prepaid contractor in Alberta at the time some contracts were signed.
🧾 How to File a Complaint:
Within Alberta: use Alberta’s consumer complaint form or call 1-877-427-4088:
🔗 File a Complaint with Alberta Consumer Protection
Within Saskatchewan:
🔗File a Complaint with Saskatchewan's Financial and Consumer Affairs Authority
Within Ontario:
🔗File a Complaint with Ontario Consumer Protection
✅ Include:
- Contract/invoice copies
- Proof of payment
- Communications with TMI Certified/Tufts Management Inc/Maxwell Tufts/Graham Tufts
- Subcontractor lien notices (if any)
4. Report to the Canada Anti-Fraud Centre (CAFC)
If you believe you were misled or deceived into paying for work that wasn’t completed or services not delivered as promised, the CAFC encourages you to report your experience. This helps law enforcement track trends in contractor-related complaints.
📚 Potential Criminal Code Sections:
- Section 380 – Fraud
- Section 362 – False Pretence
🔗 Report Online to CAFC
📞 Phone: 1-888-495-8501 (Mon–Fri, 9am–4:45pm EST)
📌 Helpful Info to Include:
- Who you paid
- What was promised vs. what was delivered
- Evidence of payments, contracts, and correspondence
- Any third-party subcontractor claims (e.g., liens)
5. Report to the Competition Bureau Canada
5. Report Misleading Business Practices to the Competition Bureau
If you believe TMI Certified or Maxwell Tufts made misleading representations about their business qualifications, licenses, or ability to deliver contracted work, you may file a complaint under Canada’s Competition Act.
📚 Relevant Sections:
- Section 52(1) – False or Misleading Representations (Criminal)
- Section 74.01(1)(a) – Deceptive Marketing Practices (Civil)
📝 How to Report:
🔗 Online complaint form:https://competition-bureau.canada.ca/en/contact-competition-bureau-canada/complaint-form" rel="noopener" target="_blank">
Report deceptive marketing to the Competition Bureau
💡 Helpful tip: Include screenshots of advertisements, emails, contracts, and any misleading claims made by TMI Certified / Maxwell Tufts.